Return policy & Privacy statement

Return policy

Please contact us when you want to return an item: info@makerbeam. com.

Our return policy allows customers to return items within 30 days of receiving their order. To initiate a return, please contact our customer service team with your order number and reason for the return.

Items must be in their original condition. Custom items are not eligible for return.

Once we receive the returned item and inspect it, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Shipping fees for returns are the responsibility of the customer. For mistakes on our part we will cover the return shipping cost.

If you receive a damaged or defective item, please notify us within 7 days of receiving the order to qualify for a free return.

We reserve the right to deny returns that do not meet our policy requirement

Privacy Statement

We process personal data on a daily basis. Hereby we adhere to the applicable privacy laws and regulations. We respect the privacy of the persons from who it receives information and we handle that information in strict confidence. In this privacy statement, we explain what personal data MakerBeam processes and for what purposes.

Implementation of purchase and manufacturing agreements

For processing and delivering your order, we need your name, e-mail address, delivery address, payment details and your telephone number. We pass along these data to third parties, e.g. to delivery services. We do so only if it is necessary for the implementation of the purchase agreement or any other agreement to which you are a party.

Delivery of our products

In order to deliver our products, we need your name, e-mail address, payment details and your telephone number. These data allow us to process your request, contact you, provide our services and keep you informed of the process. If it is necessary for delivering the products, we disclose your personal data to third parties.

Account

When you register on our website, we ask for your name and e-mail address in order to create an account for you. When you send an order to us we need the data mentioned above.

Once you have provided us with your personal data in setting up your account, you will have access to that information so you can update, modify or delete it.

Blog

We have a blog where you can post a remark or question. We ask for your name before posting the blog. The blog, including your name, is visible on our website. You can choose to leave an anonymous blog. This privacy policy does not apply in such cases, since anonymous data is no longer personal data.

Newletters

For newsletters we use Mailchimp. If you do not wish to receive our newsletter you can easily unregister. We do not buy or sell personal data.

Financial data

When we receive your payment through a direct bank transfer the information of the transaction will be stored by our bank for a legally required term. Other payments are processed by our third party payment processor. Financial information is collected and stored there.

Recipients

Within the organization of MakerBeam, we can pass on personal data. We do not share your personal details with companies, organisations and individuals outside MakerBeam, except in one of the following circumstances.

Implementation of an agreement

Issuing your personal data to third-party organisations is permitted if this is necessary to fulfil our contractual obligations with respect to you. This involves processing and delivering your order. If it is necessary for the delivery of the products ordered by you or the services requested, we use a third party for the finalisation of payments. We also pass on your data to the deliverer as far as necessary so that the order can be delivered to you.

For external processing

We issue personal details to our partners so that they can process data for us on the basis of our instructions and in accordance with our privacy policy and other appropriate confidentiality and security measures. Our partners include our IT suppliers, analytics parties, business software and the CRM system administrator.

For legal reasons

We share personal data if we believe that disclosure of the data is necessary in order to comply with applicable legislation, statutory procedures or requests from government bodies.

Except in emergency situations or when consistent with this privacy policy, MakerBeam requires valid and sufficient legal process to compel disclosure of records or information about MakerBeam users.

Statutory obligation

If a statutory obligation requires us to do so, we will issue your personal data. For instance, authorities may request data from us in the context of for instance a fraud investigation. Another example includes taxes. On the basis of Section 47 of the Dutch State Taxes Act (Algemene wet inzake rijksbelastingen), the tax inspector may request all data that are needed to levy taxes.

MakerBeam imposes conditions on the recipients of your personal data to ensure that these data are handled confidentially and are secured.

Cookies

To ensure that the website functions properly, technology is used that involves processing personal data, such as cookies.

A cookie is a small text file that is stored on the visitor's device (electronic appliance) when the site is first visited. Cookies are intended to collect information about a person, the website or statistics. Some cookies are also intended to improve user experiences of the website.

Blocking and removing cookies

If you do not want our website to store cookies on your computer, you can indicate this in the cookie notice that appears when you first visit our website.

If you have previously accepted our cookies, this notice will no longer appear and you will have to remove the cookies yourself in your browser settings (if desired).

You can also opt to block the use of cookies via your browser. If you block the use of all cookies, our website will work less efficiently. We advise you to block only undesired cookies. You can do so in your browser settings.

Your rights

You have a number of statutory rights with respect to us: access, corrections or additions, data deletion, limitation of processing, transfer of digital data and the right of objection. We explain these rights below. We also explain how you can exercise these rights with respect to MakerBeam.

Right of access

Upon your request, we will inform you in writing whether we are processing your personal data. When making your request, you must identify yourself by means of a copy of your driving licence or identity document. In our response, we will explain which of your personal data we have processed or are still processing. We will also explain the purposes for which the data have been or are still being processed, the parties with which the data are being shared, the period for which these data are expected to be stored, and which other rights you can exercise.

Corrections or additions

If you have received details about the processing of your personal data, you can request us to correct inaccuracies or to make additions to incomplete information. We will motivate our response. If we make corrections, you will receive a supplementary statement from us. That statement will also be sent to any recipients of your incorrect or incomplete data.

Delete personal data

You can request us to delete your personal data from our systems in one or more of the following cases:

– the personal data are no longer necessary for the purposes for which we have processed them;

– you withdraw your permission for processing or further processing and no other basis for processing exists;

- you lodge a motivated objection, and there are no urgent reasons for not respecting your objection;

- the personal data have been wrongfully processed by us;

- we have to delete your personal data on the basis of a statutory obligation of which we had no knowledge before you informed us thereof.

Limitation of processing

If you have noticed an inaccuracy or incompleteness in your personal data, you can request us to limit the processing for as long as we are dealing with your request. You may also request us to limit the processing of your data if you believe that we are wrongfully processing your data or if we no longer need them, or if you have lodged and objection against the processing or the further processing of the data. After the receipt of your limitation request, we will continue to process the data only with your permission or if there are compelling reasons for doing so (such as legal proceedings).

Transfer of digital data

If you have provided us with personal data and we have processed your data with your permission or in the context of implementing an agreement with you, you will be entitled to request a copy of these data from us. In such cases, you can also request that your data be transferred directly to another service provider.

Objection

You may lodge an objection at all times against the processing of personal data relating to you. That applies particularly to profiles and accounts that we have created on the basis of your personal data. We will cease processing your data following the receipt of your objection, unless we can put forward justifiable reasons that outweigh your interests, rights and liberties.

If we process your personal data for direct marketing purposes, you may object at any time and we will cease processing immediately.

Exercising rights

If you wish to exercise one or more of the rights summarised above, you can contact us at [email protected]. MakerBeam will decide on your request within four weeks, unless we inform you within that period that we need a bit more time.

If your personal data are processed on the basis of your permission, you will be entitled to withdraw that permission. Any withdrawal of your permission will not prejudice previous processing on the basis of that permission.

Complaints

If you have a complaint about the use of your personal data, please contact us at [email protected].

Any questions?

If you have any questions, please e-mail us at: [email protected].

This privacy statement is in accordance with the EU General Data Protection Regulation. We reserve the right to update this privacy statement periodically. The latest version will be published on this page.